d7 Privacy Policy

d7 is an online gaming and betting platform serving users in Bangladesh. This privacy policy ('Policy') explains what information we collect from you when you use the d7 website, mobile application, and related services, how that information is used and stored, and what rights you have.

By using our services, you agree to the terms of this policy. You must be 21 years of age or older and legally entitled to participate in such activities in Bangladesh. You should read this document in full before starting to use d7's services.

Any changes to this policy will be published on the website, and registered users will be notified of significant changes. Continued use of the services after any changes constitutes acceptance of the updated policy.

d7 collects various types of information in order to provide its services. This information falls into two main categories: information you provide directly, and information collected automatically.

2.1 Information You Provide Directly

Information you provide when registering an account and using our services:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Residential address
• National ID card or passport number (for identity verification)
• bKash, Nagad, or Rocket account number (for transactions)
• Contact details provided via live chat or email

2.2 Information Collected Automatically

Certain information is recorded automatically when you use the d7 platform:

• IP address and device identification information
• Browser type, version, and operating system
• Date and time of service use
• Pages visited and duration of use
• Gaming activity and betting history
• Information from cookies and similar tracking technologies

d7 uses collected information only for the purposes listed below. We never use your information for unrelated reasons or sell it to third parties.

3.1 Service Operations

• Creating, managing, and verifying accounts
• Processing deposits and withdrawals — via bKash, Nagad, and Rocket
• Providing gaming and betting services
• Managing bonuses and promotional offers
• Providing VIP programme and cashback benefits

3.2 Security and Safety

• Detecting and preventing fraud
• Protecting accounts and preventing unauthorised access
• Ensuring the security of financial transactions
• Complying with anti-money laundering regulations

3.3 User Support

When you contact our 24/7 live chat or email support, we use your account information and communication history to provide fast and effective assistance.

3.4 Service Improvement

• Analysing and improving the user experience
• Assessing demand for new features and games
• Resolving technical issues on the platform

d7 treats the security of your personal information as a top priority. We have put in place industry-standard technical and organisational measures that protect your information from unauthorised access, damage, or disclosure.

4.1 Technical Security Measures

• SSL (Secure Socket Layer) encryption used for all data transmission
• Advanced encryption methods for storing sensitive information
• Regular security audits and vulnerability testing
• Firewalls and intrusion detection systems
• Use of secure payment gateways

4.2 Data Retention Period

Your information is retained for as long as your account is active. After an account is closed, certain information may be retained for a specified period to meet legal and regulatory requirements. Once that period ends, the information is securely deleted or anonymised.

d7 does not sell your personal information to third parties. However, in certain situations it may be necessary to share limited information with trusted partners.

5.1 Service Providers

Only the necessary information is shared with third parties such as payment processors (bKash, Nagad, Rocket), gaming software providers, and IT infrastructure and support services. These partners are contractually bound to uphold our privacy standards.

5.2 Legal Obligations

d7 may disclose information to comply with a court order, a lawful request from a law enforcement authority, or the requirements of applicable law. Such disclosure is limited to what is legally required.

5.3 Business Transfers

In situations such as a merger, acquisition, or asset sale, user information may be transferred. In such cases, the new owner will be bound by the obligations of this policy and users will be notified in advance.

d7 uses cookies and similar technologies to keep the website and app running properly. Cookies are small text files stored on your device that help improve your user experience.

6.1 Types of Cookies Used

• Essential Cookies: Required to maintain login sessions, carry out security checks, and keep core services running
• Functional Cookies: Store your preferences, language settings, and personalised experience
• Analytics Cookies: Help us understand platform usage patterns and make improvements

6.2 Cookie Controls

You can control or disable cookies through your browser settings. However, disabling essential cookies may cause some of d7's core services to stop working correctly.

As a d7 user, you have certain important rights over your own information. To exercise these rights, you can contact our support team directly.

• Right to Access: You may request to know what information d7 holds about you
• Right to Correction: You may request that inaccurate or incomplete information be corrected
• Right to Deletion: In certain circumstances you may request that your information be deleted, though this may not apply where there are legal obligations to retain it
• Right to Object: You may object to your information being used for specific purposes
• Right to Data Portability: You may request a copy of the information you have provided
• Withdrawal of Consent: You may withdraw your consent to marketing communications at any time

d7's services are for persons aged 21 or older only. We do not knowingly collect personal information from anyone under the age of 21. Age is verified at registration, and additional identity verification may be carried out where necessary.

If we become aware that information relating to a minor has entered our system, that information will be deleted immediately and the associated account will be closed. To learn more about responsible gaming, please read our Responsible Gaming page.

The d7 platform may at times reference third-party services, such as game providers or payment processors. These services have their own privacy policies, and d7 is not responsible for how they collect or use information.

Our gaming services include games from well-known software providers such as Pragmatic Play, PG Soft, JILI, Evolution, and Spribe. These providers follow their own data protection policies; d7 is responsible only for the management of your information on its own platform.

d7's servers and operations may be located in various countries. Your information may be transferred to and processed outside Bangladesh. For such international transfers, we ensure that your information is maintained at a level of protection consistent with the standards described in this policy.

Appropriate safeguards are ensured through agreements with third-party providers that transfer data, meeting international data protection standards.

This privacy policy may be updated from time to time due to improvements to d7's services, legal changes, or other requirements. An updated policy takes effect from the date it is published on the website.

Registered users will be notified in advance of significant changes via email or through the platform. Continued use of the services after any changes will be treated as acceptance of the updated policy. To learn more about d7, visit our About Us page.

For any questions, comments, or complaints about this privacy policy, contact the d7 support team:

• Live Chat: Available 24/7 on the website, in Bengali and English
• Email: [email protected]

We take all privacy-related requests seriously and aim to respond as quickly as possible. Our support team is always ready to assist Bangladeshi users in Bengali.